Last updated: December 22, 2022
Our payment terms are 30 days.
Unless stated or agreed otherwise you must make payment within 30 days of receipt of any invoices. Failure to do so may result in an interest of 1.5% late payment fee will be added.
The required payment timeframe is stated on the first page of all invoices.
Payment for care plans, website maintenance and SEO campaigns is required in advance to the month/period the service is provided.
Our primary means of contact is via email and via our portal system. Please ensure that you provide us with an up-to-date email address and check the portal using the URL you are provided to stay in contact.
Legal & License.
Kreovox warrants that the functionality contained in work undertaken will meet the client requirements and that the operation will be reasonably error-free.
The entire risk as to the quality and performance of the work is with the client. In no event will Kreovox be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the website, even if Kreovox has been advised of the possibility of such damages.
If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Revision During Execution
The client may be charged additional fees if they decide to make changes to the agreed-upon project scope and objectives.
Copyrights and Trademarks.
The client represents to Kreovox and unconditionally guarantees that any elements furnished to Kreovox for inclusion in the project are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend Kreovox and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.
Kreovox guarantees that all aspects of design and construction of the project will be disclosed to the Client upon completion, including the full code, once full payment has been received.
Kreovox retains the right to display graphics and other design elements as examples of its work in its portfolio and display an accreditation link in the footer of the client’s website.
Timescales.
All time-frames given for work undertaken are estimates. In no event will Kreovox be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental. consequential or special damages arising from delivering any work within a given time-frame.
Other
Any amount quoted for website projects, unless explicitly stated or agreed otherwise, excludes hosting of the website, domain name registering, video and image stock licenses and any additional licenses required for the operation/running of the website, outside of those agreed in the proposal.
If the Client halts work on a project, work completed shall be billed at the hourly rate and deducted from the total cost quoted. If at the time of the request for a refund. work has been completed beyond the amount covered by the initial payment. The Client shall be liable to pay for all work completed at the hourly rate stated above.
For every website project. a timescale for delivery will be provided. If the project time extends outside of the allocated timescale due to:
• Lack or delay of correspondence from the client.
• Slow or delayed delivery of content from the client.
• Changes to the initial spec/proposal by the client
An additional hourly charge may be incurred.
In the event The Client becomes unresponsive or does not respond in a timely manner Kreovox reserves the right to progress the project as they see fit in order to deliver the project within the agreed timescales. This can include progressing the project phases in accordance with the start of those phases.
Once a website project is complete, unless agreed otherwise, the client has 14 days to request any changes that relate to
• Interoperability Errors
• Small discretionary tweaks
• Spelling mistakes.
After this period, unless agreed otherwise, changes may become chargeable at an hourly rate.
After a 14-day period, if your website is not hosted on our hosting, unless agreed otherwise, any errors, downtime, detection of viruses, malware, slow loading times or any issues relating to the operation of the website or any system we install are the responsibility of the website host, we will charge an hourly rate if requested to aid in resolving any such errors.
Kreovox may offer at its discretion website maintenance work on a retainer basis.
In the case a set number of hours are agreed within this retainer. Kreovox at its discretion may roll up to 50% of the non-utilized hours onto the following month/retainer period.
Hours may only be rolled over once and not accumulated and are subject to our availability.
We recommend a minimum 3–6-month period for all SEO campaigns in order to have the time and resources to effectively achieve results. We require 30days written notice to cease or cancel any retainer work. including SEO, PPC and social media retainers.
You will still be charged for the current month and may be charged for the following month if30 days written notice is not given within the 30-day threshold for the end of the month or billable period.
Please note that at any time a search engine may change their ranking algorithm, which may result in massive fluctuations in rankings. We endeavor to allow for any changes but in some cases, rankings may be massively affected either positively or negatively, through reasons beyond our control.
Unless explicitly stated otherwise all amounts quoted in all Kreovox’s SEO quotes and invoices are monthly fees.
Please note that our SEO campaigns do not come with a guarantee of sales, enquiries or rankings. We do everything to ensure that we meet the KPl”s agreed in your SEO proposal agreement. but we cannot guarantee a specific outcome due to the nature of SEO and Search Engines.
We do not release any artwork or source code for any projects until full payment has been received. All designs, graphics and code remain the property of Kreovox until full payment for the deliverables has been received.
An additional charge may be applied if artwork files are requested in a format that can be edited (PSD, Al).
In some cases, third party licenses will be required to deliver functionality essential to the operation of your website. These may include services such as Google Maps API, Font licenses or for plugins required for the operation of the website.
Unless stated otherwise, the quoted price tor the build of your website will include licensing of third-party functionality and services for 1-year from the project signing date. Should an ongoing charge be required, we will invoice for the license around the time of the renewal date. Should you require the license be transferred to your ownership so you may pay directly, please contact us and we will arrange for this.
If your website uses a Google Map a small monthly charged will be invoiced annually to cover this cost. You will have the option in the site backend to replace this Google Maps API key with your own should you require, to avoid us invoicing you for this usage. If your site makes use of other Google API services such as locations or places, then we will contact you directly with details of your monthly usage charges.
In some cases, we may license premium fonts for use on your website. Some premium fonts such as Adobe fonts may require a small yearly charge to license the font for use on your website or domain. We highly recommend that the licenses for these fonts are transferred into your ownership, however should we continue to hold the license after 1 year from the project signing date a small monthly charge will be invoiced annually to cover the license cost
Where it is the responsibility of the client to provide content for the website we will endeavor to help facilitate and assist in populating the website with the provided content.
Once the project reaches “phase 5 content population· we will allow an additional 4-week grace period outside of the project timeframe for the client to produce any required or additional content for the website and we will assist in populating this.
Once this grace period has passed, we will progress to “Phase 6 – Testing and launch”. If the site is not ready to be launched at this point, we will host the website on our staging server, providing access and training to the client to continue populating the website. The final payment for the project will be required at this stage.
We will host the website on our staging server for up to 2 months, allowing access to the client to continue populating the website as required. We will assist in launching the site or sending a copy of the site to the client in this timeframe where requested.
Once this 2-month period expires, we will package the site up and deliver it to the client and remove the site from our staging server.
Should the site need to be hosted on the staging server for a period outside this 2-month grace period we will charge hosting fees at the required rate.
